About IFA

Exceptional support begins with integrity.

We provide honest, compassionate and person-centred disability support in Brisbane, built around the individual rather than a standard package.

IFA support coordinator discussing a plan with a woman using a wheelchair.

Who we are

A focused approach to disability support.

Integrity Focused Approach Services Pty Ltd, trading as IFA Support Services, was established with a commitment to honest, compassionate and person-centred disability support.

We believe exceptional support begins with integrity. In practice, that means listening before acting, communicating clearly, respecting boundaries and following through on the commitments we make.

Every person’s journey is unique. We tailor support around individual goals, routines, preferences, identity and aspirations so that each participant can pursue greater independence, dignity and confidence in a way that feels right for them.

Our work in Brisbane is grounded in relationships. We take time to understand the participant and collaborate appropriately with families, authorised representatives, support coordinators and other people the participant chooses to involve.

Integrity in practice

The standard is visible in everyday decisions.

We are clear about suitability

Not every support request will be the right fit. We discuss scope, capacity, location, timing and practical requirements before making a commitment.

We protect the participant’s voice

The participant remains central to decisions about their support. Communication is adapted where needed so that preferences, consent and feedback are understood.

We respond when something changes

Goals, routines and circumstances can change. We encourage early communication, document agreed adjustments and review the support approach when required.

Our principles

Trust is built through what we do consistently.

Be honest

We give clear information, set realistic expectations and speak openly when circumstances change.

Protect choice

We support informed decisions and respect the participant’s right to direct their own life.

Show compassion

We approach every interaction with patience, empathy and attention to the individual.

Stay accountable

We take responsibility for our work, welcome feedback and act when improvement is needed.

Our commitment

Support that strengthens confidence and dignity.

We aim to build trusted relationships with participants, families and Brisbane communities. Our role is to provide reliable support that makes a meaningful difference while keeping the individual’s voice at the centre.

Explore our support

Start with a conversation.

Tell us what matters to you. We will listen carefully and explain the next steps.

Contact IFA